Emerald Stage Academy - Privacy Policy

Introduction

Welcome to the Emerald Stage Academy Privacy Policy. This policy outlines how we collect, use, and protect your personal information. At Emerald Stage Academy, located in the heart of Los Angeles, we are committed to maintaining the privacy and security of your personal data. This privacy policy applies to all users of our website, students, instructors, and anyone who interacts with Emerald Stage Academy.

Emerald Stage Academy ("we," "us," or "our") is dedicated to protecting the privacy rights of our online users ("users" or "you"). This Privacy Policy describes the types of information we collect from you, how we use it, and the measures we take to protect it. By using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our website.

This policy is effective as of January 1, 2025, and may be updated periodically. We encourage you to review this page regularly for any changes. Your continued use of our website and services constitutes your acceptance of any revised policy.

Data Collection

We collect various types of information to provide you with the best possible experience and to improve our services. The types of data we collect include:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you register for courses, subscribe to our newsletter, or contact us through our website.
• Payment Information: When you enroll in courses or purchase services, we collect payment information such as credit card details or other payment method information. This information is securely processed by our trusted payment processors.
• Usage Data: We collect information about how you use our website, including the pages you visit, the links you click, and the duration of your visit. This data helps us understand how users interact with our site and improve its usability.
• Technical Data: We collect technical information about your device and internet connection, such as your IP address, browser type, operating system, and device identifiers. This information is used for analytics and security purposes.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track your activity on our website and collect certain information. You can control cookies through your browser settings. For more information, please see our Cookies Policy.
• Student Records: For enrolled students, we collect information related to your academic progress, attendance, performance, and feedback. This information is used for educational purposes and to improve our course offerings.

Data Use

The information we collect is used for various purposes, including:

• Providing and Improving Services: We use your information to provide our acting courses, workshops, and other services. This includes processing your registration, delivering course materials, and providing customer support. We also use your information to improve our services and develop new offerings.
• Communication: We use your contact information to communicate with you about your enrollment, course updates, special offers, and other relevant information. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.
• Personalization: We use your information to personalize your experience on our website and tailor our services to your individual needs and interests. This includes recommending courses and workshops that may be of interest to you.
• Analytics: We use your information to analyze trends and patterns of usage on our website. This helps us understand how users interact with our site and improve its usability.
• Security: We use your information to protect the security and integrity of our website and services. This includes monitoring for fraudulent activity and preventing unauthorized access to your account.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
• Research and Development: We may use anonymized and aggregated data for research and development purposes to improve our curriculum and teaching methods.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. These measures include:

• Encryption: We use encryption to protect sensitive data, such as payment information, during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job duties.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities in our systems.
• Employee Training: We train our employees on data protection best practices and ensure they are aware of their responsibilities in protecting your privacy.
• Physical Security: We maintain physical security measures to protect our data centers and servers.
• Data Minimization: We only collect and retain the minimum amount of personal information necessary for the purposes outlined in this Privacy Policy.
• Incident Response: We have established procedures for responding to data breaches and other security incidents. In the event of a breach, we will notify affected users as required by law.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within a reasonable timeframe.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Emerald Stage Academy
Data Protection Officer
5480 Hollywood Blvd
Los Angeles, CA 90027
Phone: (323) 468-9754
Email: [email protected]

We are committed to addressing your concerns and resolving any issues you may have regarding your privacy.